Commander, Navy Installations Front Desk Associate in Misawa AFB, Japan

Commander, Navy Installations
  • 1 vacancy - Misawa AFB, Japan
Work Schedule is FLEX - FLEX

Opened Monday 11/7/2016 (30 day(s) ago)

** Closes Saturday 12/31/2016 (24 day(s) away)

Job Overview

About the Agency

This position is located at the Navy Gateway Inns & Suites operation at Misawa Air Base, Misawa, Japan. The purpose of this position is to perform front desk and or reservation functions for the lodging program.

This position is a Non Appropriated Fund Flexible (Flex) position. Incumbents may be scheduled to work 0-40 hours per week.

NOTE: This position will remain open until filled. Applications will be reviewed on a first come, first serve basis. Applicants are encouraged to apply as soon as possible as applications will be reviewed on an on-going basis. If filled prior to the closing date, recruitment will be terminated.

WHO MAY APPLY: Applicants with SOFA SPONSORSHIP (including applicants with current Military Spouse Preference, Family Member Preference, and current Federal Employees) within the local commuting area.


Incumbent ensures security and privacy of all guests is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area neat and clean. Incumbent may be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List, and Night Audit reports. Answers phones and transfer calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other related duties as assigned.

Job Requirements
Key Requirements
  • Satisfactorily complete all background checks to include NACI.

Six (6) months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations is preferred.

Must be skilled in the use of a personal computer and various software programs.

Must be able to communicate clearly and effectively in English, both orally and in writing.

Ability to handle, control, and account for large amounts of cash.


This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.

This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.

The staff member may be recalled to duty and/or required to work overtime as necessary to meet mission requirements.

May be required to possess a valid driver’s license. Travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.

Satisfactorily complete all background checks to include National Agency Check with Written Inquiries (NACI).

The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.

Security Clearance

Q - Nonsensitive

Additional Information
What To Expect Next

Please ensure that your application/resume contains all the information requested in the vacancy announcement. If your resume or application does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job. Applications received after the closing date will not be considered. If selected for an interview, applicants can expect to be contacted 1-3 weeks after the interview with a position offer or notification of non-selection.


Review our benefits

NAF Flexible (Flex) employees are not eligible for benefits or leave accrual.

Other Information

Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer is required. Salary is commensurate with experience and/or education.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to to ensure proper consideration is given.

Salary Range: $10.00 to $14.00 / Per Hour

Series & Grade: NF-0303-02/02

Supervisory Status: No

Who May Apply: Applicants with SOFA Sponsorship (including applicants with current Military Spouse Preference, Family Member preference, and current Federal employees) within the local commuting area

Control Number: 455655600

Job Announcement Number: FFR16-1119