Sotera Defense Solutions Field Service Technician in Okinawa, Japan


Sotera Defense Solutions is currently seeking a Field Service Technician with a current TS/SCI clearance located in Okinawa, Japan.

The Field Service Technician will:

System Supported: JADOCS

JADOCS processes, stores and manipulates critical Command, Control, Communications, Computers, and Intelligence (C4I) information. It provides users with an integrated set of tools for data management and analysis, mission planning, coordination and execution of a variety of capabilities. The technology is employed on existing LAN multi-service headquarters architectures to provide horizontal and vertical integration of data that is resident on existing systems of record, and JADOCS operates within available bandwidths in echelons where it is deployed. The JADOCS application resides on Commercial-Off-The-Shelf/Government Furnished Equipment (COTS/GFE) personal computer platforms.

The selected candidate will provide expert and second tier technical support and analysis to field engineers and technicians. They must have knowledge of and experience in the operations of hardware systems and components. They will have knowledge of and know how to use operating systems and database management systems. The selected candidate will be capable of performing analysis of system operations as well as reviewing system and network configurations to ensure the successful implementation of services into production. They will apply diagnostic techniques (including fault detection and isolation) to identify problems, investigate causes, implement corrective actions and recommend solutions to correct common failures. They will also maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.

The selected candidate will provide expert and second tier technical support for the installation and repair of complex systems and outages. They must be capable of routine system maintenance and analysis functions including:

• Hardware configurations

• Adding, removing and replacing hardware components

• Use of hardware and software diagnostic testing tools

• Reading of electronic circuit schematics

• Repairing printed circuit boards if necessary

The selected candidate will answers questions about installation, operation, configuration, customization and usage of designated systems and services in addition to providing informal training to customers.


Minimum requirements include:

A minimum of 3 years of related experience is required.

Bachelor's Degree in a technical field is desired but not required.

TS/SCI (limited positions only require SECRET)

Required Certifications:

8570.1 M IAT Level II Compliance - satisfied by any one of the following:

  • SSCP

  • CCNA-Security

  • GSEC

  • Security+ CE

About The Organization:

Sotera Defense Solutions, Inc. (Sotera) is an agile, mid-size national security technology company that delivers innovative systems, solutions and services in support of the critical missions of the Intelligence Community, Department of Defense, Department of Homeland Security and federal law enforcement agencies charged with ensuring the safety and security of our nation. Our 1,200 employees are focused on delivering essential counterterrorism, cyber operations, intelligence, data analytics, C4ISR and force mobility solutions to our customers throughout the national security community.

Sotera Defense Solutions is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with Sotera through its online applicant system, please contact Sotera’s recruiting team at .

ID 2016-9094

Job Locations JP - Okinawa, Japan

Posted Date 11/30/2016

Category Information Technology

Clearance TS/SCI