ProPharma Group 医療情報スペシャリスト - 東京 - Medical Information Specialist - Tokyo, Japan in Tokyo, Japan
ProPharma Group is celebrating its fifteenth anniversary as a leading provider for medical information,regulatory compliance, pharmacovigilance services for the pharmaceutical, biotechnology and medical device industries. ProPharma Group operates around the world with offices in the United States, United Kingdom, Australia and Japan. Our comprehensive suite of services in combination with our strategically positioned contact centers enable us to provide global support throughout the entire development lifecycle of a product or device. ProPharma Group’s knowledge and proven processes are key to our leadership in an ever changing regulatory environment, as well as our companies ongoing growth year after year. Joining the ProPharma Group team means an opportunity for an exciting and evolving career with new challenges throughout every project.
We are currently looking for talented and experienced individuals to be part of a continuously growing and established international firm.
Expectation is that this person would be willing to live and work in Tokyo, Japan.
Relocation assistance is available on case-by-case basis.
The Medical Information Specialist (MIS) is part of the ProPharma Group Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints. Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information received via the contact center, website/e-mail, and scientific meetings on behalf of ProPharma Group’s pharmaceutical clients.
Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma Group internal policies and practices.
Proficient in medical terminology in Japanese, verbally and in writing.
Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner within required timeframes according to government regulations, ProPharma Group internal SOPs, and client working practices/instructions.
Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature, and other data (e.g. internal clinical data, post-marketing surveillance data). Assists with writing custom responses utilizing this data.
Assists in providing training support to department new hires.
Performs follow-up with inquirers at request of client.
Participates in project lead/client activities as appropriate.
Adheres to company and country-specific privacy policies.
English speaking/writing desirable.
Other activities as assigned.
Necessary Skills and Abilities
Excellent Japanese language skills, verbal and written.
Ability to write fluent and grammatically correct native (primary) language.
Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards in Japanese language
Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
Ability to correctly identify question(s) and formulate and communicate an accurate response utilizing multiple resources of information which may require scientific interpretation.
Excellent interpersonal skills including empathetic customer service skills.
Ability to multi-task with attention to detail within restrictive timeframes.
Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
Ability to organize and prioritize in quickly changing environment within resource constraints.
Ability to learn, take instruction and apply to daily operations/tasks.
Receptive to constructive feedback.
Self-motivated. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload or projects.
Effectively work independently and as part of a team.
Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.
Professional healthcare degree with active licensure.
Pharmacy or Nursing degree (RN/BS/BA/MS) preferred
Minimum: 1 to 3 years of healthcare practice or regulated environment experience.
Preferable: 1 to 3 years of experience in a drug information setting (including fellowship) or in the pharmaceutical industry.
Posting Title: 医療情報スペシャリスト - 東京 - Medical Information Specialist - Tokyo, Japan