JPMorgan Chase CIB Investor ServicesOperations - Custody Middle Office - Associate - Tokyo in Tokyo, Japan
Business Description The Japan Custody Asset Servicing Middle Office team is responsible for supporting Japan based clients for all corporate actions/income events across all markets globally. The team works in co-ordination with a global Middle Office and Operations teams to ensure the highest levels of client service for local based clients.
This role will include: * Ensuring all corporate action/income events (including Class Actions) are accurately reported to clients with the correct terms and response deadlines in line with global SLAs
Reminding clients of upcoming deadlines where they are yet to respond to a corporate action event
Aspiring to answer 80% of queries within 1 day of receipt to ensure the highest level of service and to continue to find ways to engage client to self-serve through JPM tools and training.
Partnering with other Operational teams internally to ensure the smooth processing of any bespoke event requirements to minimize the impact on clients
Acting as an escalation point for any high risk corporate action events for other Middle Office teams
Liaising with clients to explain complex/technical mechanics involved in a corporate action
Proactively identifying & resolving processing model gaps & inefficiencies whilst ensuring a globally consistent operating model
Ad hoc project work
Essential Skills and experience
3 years financial services experience (corporate actions or off shore trade settlement experience a plus) Proficiency in PC skill (MS Word, MS Powerpoint & MS Excel).
Ability to work under pressure and meet tight deadlines
English , Spoken & Written
Japanese - Native (Required) Preferred Skills/experience
Global Custody Experience (either through a Prime Broker or Custodian with a focus on operations & client service covering topics such as Income/Tax Reclaims, Proxy Voting/Class Actions).
Global market knowledgeEquity/Fixed Income Product Knowledge
Educational professional qualifications
University Degree Other Comments
A flexible, organized, proactive attitude towards work is essential
Early morning or evening/OT work may be required at times
Working visa or residency for Tokyo required.
Organization: *CORPORATE & INVESTMENT BANK
Title: CIB Investor ServicesOperations - Custody Middle Office - Associate - Tokyo
Location: JP-13-Tokyo-Tokyo Building / 31001
Requisition ID: 160096977