JPMorgan Chase CIB Investor ServicesOperations - Custody Middle Office - Associate - Tokyo in Tokyo, Japan

Business Description The Japan Custody Asset Servicing Middle Office team is responsible for supporting Japan based clients for all corporate actions/income events across all markets globally. The team works in co-ordination with a global Middle Office and Operations teams to ensure the highest levels of client service for local based clients.

Job Description
This role will include: * Ensuring all corporate action/income events (including Class Actions) are accurately reported to clients with the correct terms and response deadlines in line with global SLAs

  • Reminding clients of upcoming deadlines where they are yet to respond to a corporate action event

  • Aspiring to answer 80% of queries within 1 day of receipt to ensure the highest level of service and to continue to find ways to engage client to self-serve through JPM tools and training.

  • Partnering with other Operational teams internally to ensure the smooth processing of any bespoke event requirements to minimize the impact on clients

  • Acting as an escalation point for any high risk corporate action events for other Middle Office teams

  • Liaising with clients to explain complex/technical mechanics involved in a corporate action

  • Proactively identifying & resolving processing model gaps & inefficiencies whilst ensuring a globally consistent operating model

  • Ad hoc project work

    Essential Skills and experience

  • 3 years financial services experience (corporate actions or off shore trade settlement experience a plus) Proficiency in PC skill (MS Word, MS Powerpoint & MS Excel).

  • Ability to work under pressure and meet tight deadlines

  • Language requirements

  • English , Spoken & Written

  • Japanese - Native (Required) Preferred Skills/experience

  • Global Custody Experience (either through a Prime Broker or Custodian with a focus on operations & client service covering topics such as Income/Tax Reclaims, Proxy Voting/Class Actions).

  • Global market knowledgeEquity/Fixed Income Product Knowledge

  • Educational professional qualifications

  • University Degree Other Comments

  • A flexible, organized, proactive attitude towards work is essential

  • Early morning or evening/OT work may be required at times

  • Working visa or residency for Tokyo required.

Job: *Operations


Title: CIB Investor ServicesOperations - Custody Middle Office - Associate - Tokyo

Location: JP-13-Tokyo-Tokyo Building / 31001

Requisition ID: 160096977