Bloomberg Client and Remote Site Representative in Tokyo, Japan
Job Requisition Number: 55671
A trader can't access Bloomberg, our first line technical support team requires a site visit, you respond quickly and think on your feet. Within minutes, your troubleshooting skills have got the trader back up and working. You're a calm voice and have a cool head in a fast-paced environment, you're customer service driven. Our clients internally and externally can count on you. You wear many hats working in the Bloomberg Field Service Department. You are part of a local team that works on a multitude of tasks that includes servicing our customers over the phone or on-site through to supporting our internal infrastructure.
You’ll need to have:
The ability to work effectively in a fast paced environment demonstrating high energy, a sense of urgency, and decisiveness
Outstanding interpersonal skills with the ability to maintain a professional demeanour when handling complex issues
Experience with Windows OS, Android/IOS, Desktop Support
Knowledge of the network stack such as routers, switches, firewall, and LAN/WAN technologies
Knowledge of best practices and IT operations in an always-up, always available service
Willingness to work on a ticketing system for tracking progress, communication, and adhering to SLAs
A teamwork attitude whilst equally confident in making decisions independently
Outstanding customer service and communication skills
We would love to see:
Degree in Computer Science or equivalent experience
Desire to design and develop large-scale software systems
Web Server Administration experience, particularly IIS, Windows Server 2012, or Security and Authentication
Proven experience in web programming with live example sites or code
If this sounds like you:
Apply if you think we’re a good match. We’ll get in touch to let you know what the next steps are.
Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.