JDA Customer Executive - Retail in Tokyo, Japan

Customer Executive - Retail

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Job Description

This is an individual contributor role and full time position, within JDA Software Japan Co. Ltd., located in Tokyo, Japan. This role reports to the President of Japan.

  • Develops customer account strategies and tactical penetration plans.

  • Develops new customer relationships.

  • Develops compelling value propositions based on ROI cost/benefit analysis.

  • Executes against the major steps of the sales process:- Find new business opportunities- Qualify new opportunities, and- Close new business.

  • Serves as a focal point for customer services issue escalation.

  • Manages closure on customer support issue.

  • Sells against annual revenue targets for software licenses and services.

  • Maintains high levels of customer satisfaction and loyalty with customers.

  • Manages to detail regarding the customer account contact management information through the entire sales life-cycle process.


Required Skills

  • Experience and success in selling high value, long lead time enterprise solutions software.

  • Experience and success selling implementation consulting services.

  • Proven sales quota attainment track record.

  • Proven new business development skills.

  • Outstanding presentation, facilitation, communication and negotiation skills.

  • Outstanding customer-focused Account Management skills.

  • Demonstrated sales track record with Tier 1 and Tier 2 Retailers (8-10 years of experience and above) is preferred.

  • Knowledge and understanding of Retail industry pain points and related cost drivers is preferred.

  • Understanding of broad competitive solution footprints for the Retail information systems marketplace is preferred.

  • Demonstrated relationships with Retail Industry system integrators.

  • High comfort level and presence with senior Retail executives.

  • Extensive travel required.

  • Bachelor’s degree or equivalent work experience required.

Job Location

Tokyo, , Japan

Position Type