Autodesk Customer Success Manager in Tokyo, Japan
Job Title: Customer Success Manager (M&E) Position Type:Full Time Job Function:WWSS Global Services Consulting Do what s next Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for Customer Success Managers in our Tokyo office to help Autodesk s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. This is an exciting opportunity to unequivocally influence our customers, and Autodesk s, success. The Role How can you contribute to our team and our organization? Real Customer Success comes from the heart. The foundation of our culture is*Customer First*! Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk s customers innovate more quickly and gain a competitive advantage in the marketplace. This role will focus on the success of our Media and Entertainment clients. If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with Let s talk! Responsibilities * Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe. * Establishes measurable criteria for success and assists in building organizational alignment. * Helps to develop and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions. * Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required. * Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise. * Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed. * Creates and coordinates account documentation including reports, proposals, business assessments and recommendations. * Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO). * Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG) What you will need: * Minimum 5 years working in customer-facing organizations * Fluency in Japanese. Goo conversational level in English * Strong empathy for customers AND passion for revenue and growth * You want to help and serve our customers: They win, so you win. * You re driven: No one needs to push you to excel; it s just who you are. * Eager to learn, adapt and perfect your work; you seek out help and put it to good use. * Ability to manage influence through persuasion, negotiation, and consensus building * Experience and/or understanding of the Media & Entertainment industry * Background of post-sale and sales experience preferred * Understanding of value drivers in recurring revenue business models * Financial acumen including analytical and process-oriented mindset * Excellent communication and presentation skills * Relevant Bachelor s degree About Autodesk Autodesk, Inc., the world's leading Software Company for the manufacturing, building, media and entertainment fields. As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and create a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges. Life at Autodesk Innovative. Rewarding. Respectful. These are words we hear every day from employees about life at Autodesk. We empower our customer with technology that impacts the world though better design and we start by empowering our employees to do their best work at home or in the office. We encourage employees to demonstrate their expertise, communicate honestly, and be a bit of a genius. Autodesk employees are free to share opinions and know that they will be respectfully listened to.
Title: Customer Success Manager
Requisition ID: 16WD22043