Expedia Entry Level – Japan – Lodging Partner Associate in Tokyo, Japan


Hotel Support

Enterprising. Innovative. Passionate –

Expedia revolutionizes travel through the power of technology. Across the globe, our family of brands makes travel easier for millions of people who want to step out of their homes and into the world.

About Expedia's Global Supply Operations (GSO) Team:

Do you love solving problems and working with people? Are you good with technology and software programs? Do you consider yourself a multi-tasker with an emphasis on customer support? If so, come and join the leader in online travel as a Lodging Partner Associate in our GSO team! As the front line support organization to Expedia's hotel partners, our GSO team provides a key role in hotel partner satisfaction and has a close working partnership with Expedia account managers. The GSO organization has around 1400 employees based in approximately 30 countries and is expanding!

Job Description:Lodging Partner Associate” Expedia is currently looking for action-oriented, technologically savvy, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services contract center team. In this position, you will focus on providing inbound and outbound support to Expedia hotel partners. You will be dedicated and compassionate when dealing with suppliers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

*Key Responsibilities: *

  • Responsible for greeting customers in a courteous, friendly, and professional manner

  • Contacting hotel partners to resolve issues; proactively calling partners to resolve any anticipated issues

  • Responding to inventory management inquiries

  • Contacting guests based on requests received from partners

  • Providing supplier self-service support and maintenance

  • Maintaining strong vendor relations with a positive attitude and outgoing nature

  • Adhering to defined procedures, standards and performance expectations

Required Skills & Experience:

  • Fluent proficiency & comprehension in English (Business Level) and Japanese (Native Level) are required

  • University degree (preferred). Experience in customer service oriented industry preferred

  • Keen eye for detail and high level of accuracy; experienced or versatile in managing various software

Drive for Results

  • Professional customer service skills: solutions mindset, helping nature, passion for the customer

  • Ability to handle difficult customer situations effectively, set expectations and deliver information in a positive way

  • Results-oriented individual who will take ownership of problem resolution.

  • Excellent time-management, organizational, multi-task and prioritization skills

Written & Spoken Communications & Listening

  • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures

  • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning

Work Effectively with Superiors & Peers

  • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily needs

  • The ability to work unsupervised and make independent work related decisions

  • Flexibility and willingness to assist where and when needed and directed by your supervisor

Analytical Problem Solving & Decision-Making

  • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis

  • Make effective decisions within your authority regarding supporting Expedia suppliers, escalate as considers

  • Exercise good judgment in decision-making on behalf facility of supplier relationship management

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

  • Posted 30+ Days Ago
  • Full time
  • R-12181