Covance Global Study Manager in Tokyo, Japan

Job Description:

The Global Study Manager is responsible for acting as the secondary liaison between Covance Central Laboratory and Sponsors, to ensure the successful management of global projects through compliance with the CCLS global project management strategy, in order to deliver outstanding customer satisfaction.

  • Act as secondary liaison between assigned Sponsor(s) and Covance.
  • Accountable for the review of clinical protocol to ensure feasibility, making appropriate recommendations and advice the client and Covance personnel, including Account Executives.
  • Participate in team tasks related to planning, budgeting and cross project management team issues.
  • Support the seamless integration of the global project management services.
  • Document all agreed customer expectations and act upon when appropriate.
  • Responsible for the effective management of project budget(s).
  • Manage day-to-day project related activities.
  • For assigned customers, monitor, track, manage and ensure resolution of all complaints issues and concerns.
  • Work with the appropriate Account Executive to understand the culture and pipeline of assigned customer(s).
  • Responsible for implementation, monitoring and reporting of performance metrics and take corrective action when appropriate.
  • Comply with CCLS global project management strategy.
  • Participate in team tasks related to planning, budgeting and cross project management team issues.
  • Support a culture of continuous improvement, quality and productivity.

Requisition ID: 62790BR

Job Category: Other

Locations: Japan - Tokyo

Shift: 1

Job Postings: The Global Study Manager is responsible for acting as the secondary liaison between Covance Central Laboratory and Sponsors, to ensure the successful management of global projects through compliance with the CCLS global project management strategy, in order to deliver outstanding customer satisfaction.

  • Act as secondary liaison between assigned Sponsor(s) and Covance.
  • Accountable for the review of clinical protocol to ensure feasibility, making appropriate recommendations and advice the client and Covance personnel, including Account Executives.
  • Participate in team tasks related to planning, budgeting and cross project management team issues.
  • Support the seamless integration of the global project management services.
  • Document all agreed customer expectations and act upon when appropriate.
  • Responsible for the effective management of project budget(s).
  • Manage day-to-day project related activities.
  • For assigned customers, monitor, track, manage and ensure resolution of all complaints issues and concerns.
  • Work with the appropriate Account Executive to understand the culture and pipeline of assigned customer(s).
  • Responsible for implementation, monitoring and reporting of performance metrics and take corrective action when appropriate.
  • Comply with CCLS global project management strategy.
  • Participate in team tasks related to planning, budgeting and cross project management team issues.
  • Support a culture of continuous improvement, quality and productivity.

Education/Qualifications: • BS/BA four (4) year degree (or equivalent) or a two (2) year associate degree (or equivalent) with two (2) years relevant Covance CLS (or industry) experience, or four years relevant Covance CLS (or industry) experience.

Experience: • Demonstrated strong customer service skills.

• Excellent written, verbal, and interpersonal skills.

• Strong planning, organizational, and problem solving skills.

• Demonstrated a high degree of initiative and ability to work collaboratively.

• Fluent in English and Japanese.

EEO Statement:

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.