JDA Project Manager - Manufacturing in Tokyo, Japan
Project Manager - Manufacturing
This is a full time position within JDA Software Japan, based out of Tokyo. The successful candidate will have broad industry experience with a proven track record of delivering IT projects on time, in scope and within budget.
Job Profile Summary:
Manages multiple, concurrent services engagements.
Manages project delivery to ensure customer satisfaction and ROI.
Manages service engagement budgets, including travel expense budgets, and reviewing billing for all services engagements.
Maximizes margin on service engagements.
Provides regular project communication and status reporting.
Resolves project issues including budget, timeline, and scope.
Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed.
Liaises with the various JDA departments to resolve customer project issues.
Identifies project resource requirements and works with Resource Controllers to plan long-term project resource requirements.
Assesses project performance and documents and communicates lessons learned to increase institutional knowledge.
Conducts performance reviews and provides guidance, feedback, coaching, mentoring and developmental experiences to project team.
Coordinates and facilitates system handover to Cloud Services or Support Services.
Ensures project team adheres to JDA policies, procedures, methodologies and quality standards.
Escalates issues that may have a financial impact.
Establishes a strategic relationship with each customer that transcends the tactical implementation details, thus ensuring appropriate focus on longer-term customer objectives.
Generates Statements of Work and customer proposal documents.
Builds collaborative relationship that increases customer's perception of the value JDA brings to their business and expands future business opportunities.
Collaborates with appropriate JDA resources on customer's business, organization and culture to strengthen their credibility as trusted advisors.
Conducts oneself in a professional manner at all times with JDA customers and internal associates.
Industry experience in the distribution and manufacturing planning software businesses
Experience in using and implementing JDA Floor Planning, Space Planning and Intactix solutions
Familiar with manufacturing planning processes
Ability to manage customer expectations in regards to functional issues
Strong analytical and problem-solving skills
Excellent presentation and organizational skills
Excellent communication skills (both written and verbal)
Motivated, confident, self-sufficient and able to contribute quickly
Excellent client relationship and analytical skills
Focused and determined, with a proactive hands on approach
Well organized and consistently meets commitments
Excellent interpersonal skills and communication, with problem solving, diplomacy and influencing skills
Shanghai based with up to 75% travel (Domestic and International)
Experience as a SME (Subject Matter Expert) in the field of manufacturing and/or retail distribution planning
Experience in providing advice to customers regarding industry best practices and process methodology
Experience in providing services proposals and estimates
Experience in taking a concept though business requirements to technical design
User training experience
Experience in a consultancy firm or internal consultancy/ project role
Experience in working with a software vendor
Experience in liaising with business and IT teams
Advanced working knowledge of Windows based applications (Excel, Word, PowerPoint, Visio, MS Project)
Package software configuration experience
Business process mapping skills
Experience in multi-tiered applications
Basic understanding of databases
Able to work independently as well as in a team
Excellent English language skills (both written and verbal)
Tertiary qualifications are preferred
Tokyo, , Japan