JDA Project Manager - Manufacturing in Tokyo, Japan

Project Manager - Manufacturing

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Job Description

This is a full time position within JDA Software Japan, based out of Tokyo. The successful candidate will have broad industry experience with a proven track record of delivering IT projects on time, in scope and within budget.

Job Profile Summary:

  • Manages multiple, concurrent services engagements.

  • Manages project delivery to ensure customer satisfaction and ROI.

  • Manages service engagement budgets, including travel expense budgets, and reviewing billing for all services engagements.

  • Maximizes margin on service engagements.

  • Provides regular project communication and status reporting.

  • Resolves project issues including budget, timeline, and scope.

  • Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed.

  • Liaises with the various JDA departments to resolve customer project issues.

  • Identifies project resource requirements and works with Resource Controllers to plan long-term project resource requirements.

  • Assesses project performance and documents and communicates lessons learned to increase institutional knowledge.

  • Conducts performance reviews and provides guidance, feedback, coaching, mentoring and developmental experiences to project team.

  • Coordinates and facilitates system handover to Cloud Services or Support Services.

  • Ensures project team adheres to JDA policies, procedures, methodologies and quality standards.

  • Escalates issues that may have a financial impact.

  • Establishes a strategic relationship with each customer that transcends the tactical implementation details, thus ensuring appropriate focus on longer-term customer objectives.

  • Generates Statements of Work and customer proposal documents.

  • Builds collaborative relationship that increases customer's perception of the value JDA brings to their business and expands future business opportunities.

  • Collaborates with appropriate JDA resources on customer's business, organization and culture to strengthen their credibility as trusted advisors.

  • Conducts oneself in a professional manner at all times with JDA customers and internal associates.


Required Skills

  • Industry experience in the distribution and manufacturing planning software businesses

  • Experience in using and implementing JDA Floor Planning, Space Planning and Intactix solutions

  • Familiar with manufacturing planning processes

  • Ability to manage customer expectations in regards to functional issues

  • Strong analytical and problem-solving skills

  • Excellent presentation and organizational skills

  • Excellent communication skills (both written and verbal)

    Personal Profile:

  • Motivated, confident, self-sufficient and able to contribute quickly

  • Excellent client relationship and analytical skills

  • Focused and determined, with a proactive hands on approach

  • Well organized and consistently meets commitments

  • Excellent interpersonal skills and communication, with problem solving, diplomacy and influencing skills

  • Shanghai based with up to 75% travel (Domestic and International)

Required Experience

  • Experience as a SME (Subject Matter Expert) in the field of manufacturing and/or retail distribution planning

  • Experience in providing advice to customers regarding industry best practices and process methodology

  • Experience in providing services proposals and estimates

  • Experience in taking a concept though business requirements to technical design

  • User training experience

  • Experience in a consultancy firm or internal consultancy/ project role

  • Experience in working with a software vendor

  • Experience in liaising with business and IT teams

  • Advanced working knowledge of Windows based applications (Excel, Word, PowerPoint, Visio, MS Project)

  • Package software configuration experience

  • Business process mapping skills

  • Experience in multi-tiered applications

  • Basic understanding of databases

  • Able to work independently as well as in a team

  • Excellent English language skills (both written and verbal)

  • Tertiary qualifications are preferred

Job Location

Tokyo, , Japan

Position Type