MasterCard Senior Business Leader, Account Management & Merchant Co-Brand Sales in Tokyo, Japan
Who is MasterCard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Business Leader, Account Management & Merchant Co-Brand Sales
The Japan Customer Relations team sits within International Markets at MasterCard
Customer Relations enhances partnership with customers by delivering services that jointly drive volume, share, and revenue growth
The Account Manager will strengthen our relationship with customers by focusing on customized payment solutions and comprehensive consulting support
He or she will leverage the strong MasterCard brand, technology, and operations & risk platforms to deliver bottom-line results for customers
Do you have a proven record of driving business success through customer relationships?
Can you partner within your own organization to effectively utilize all available resources?
Are you energized by partnering to build creative and comprehensive payment solutions?
Take clear initiative and lead significant change to improve efficiency and regain market position, based upon deep knowledge and insight of the industry
Serve as the primary point of contact for customers, and manage all MasterCard interaction with them
Lead and manage the Customer Relations team
Be an enthusiastic role model to engage and empower customers to take accountability for being ambassadors of the MasterCard franchise
Promote the value proposition of our products and services through customer engagement
Take accountability for growing MasterCard revenues and profits with customers
Identify opportunities for enhancing MasterCards relationship with customers through pro-active selection and implementation of products and services that grow their revenues, while meeting strategic MasterCard product objectives
Actively work to understand and address customer needs and challenges; be open and aggressive to develop new ideas and think out of the box
Strengthen customer relationships by partnering with business development to present and sell products and services with a higher level of value, trust, and respect
Engage and coordinate efforts with additional customer-facing MasterCard functions including Product Sales, Customer Marketing, Advisors Consulting, Regional Implementation, Strategic Operations, and Processing
Achieve revenue and profitability targets for the customer relationship
Maintain focus, professionalism, and respect with external and internal stakeholders while navigating potential barriers: language, logical/emotional opposition, corporate culture differences, historical context, and personal preferences
Lead the customer planning process - incorporating input from internal partners - including revenue targets and resource requirements
Provide required data to senior segment management for segment and resource planning
Coordinate and lead efforts in consulting services, in conjunction with Advisors
All About You
Extensive sales and consultation experience in the Financial industry
Ability to identify and capture opportunities for increasing MasterCard revenue and profitability
Strong customer management and relationship-building skills
Proven people management skills
Advanced presentation and proposal skills
Strong negotiation skills
Advanced written and verbal communication skills
Strong conflict management and problem resolution skills
University Degree preferred
Japanese fluency required; fluency in English
Equal Opportunity Employer
Requisition ID: R-43374