Autodesk Technical Support Specialist in Tokyo, Japan

//Responsibilities//

  • Full-time monitoring and engaging in the Autodesk AutoCAD/LT community forum:

  • Responding to new and unanswered threads

  • Drive solutions to top viewed threads with no answer

  • Edit top viewed threads to make them more discoverable

  • Glean insights and escalate issues that appear in the community

  • Escalate customers who have fallen through the cracks to the Customer Care team

  • Work with Expert Elites to provide Autodesk s voice on selected threads it is most needed

  • Work closely with the Autodesk Customer Care team facilitating swift answers to technical support questions via Twitter, Facebook and other social media channels.

//Requirements://

  • 3-5 years experience using AutoCAD/AutoCAD LT

  • Experience using any other Autodesk product(s)

  • Demonstrated experience and passion engaging with others in an online community and/or social media channels (Facebook, Twitter, Reddit, Tumblr)

  • Ability to proactively handle conflicts and deal with a range of personalities, maintaining a compassionate, helpful attitude throughout

  • Manage multiple and changing priorities

  • Demonstrated skill developing and creating solutions in a variety of formats

  • Customer service experience

  • Proven ability to be flexible and learn quickly in a fast environment

  • Strong attention to detail

  • Concise written and verbal communication skills

  • Proficiency in English and Japanese

Title: Technical Support Specialist

Location: Japan-Tokyo-To-Tokyo

Requisition ID: 16WD21971